According to the Marketing Trends Survey, that was released last year by ‘The Chartered Institute of Marketing’ and conducted by Ipsos MORI, 21% of UK marketers think CRM activities deliver the best Return on Investment.
The ROI benefits of Customer Relationship Management activities are particularly noted among those working in financial services/other services firms (27%), the institute said.
Second highest overall for ROI, is online advertising with 12%, followed by email and public relations (with both 11%). Advertising, excluding of course online that ranked second as we just saw, is seen as delivering the worst ROI with more than two-fifths (22%) of the surveyed marketers rating it as such. Read more »
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1 year 34 weeks ago
1 year 34 weeks ago