The empowered cross-channel consumer dislikes dynamic pricing practices

According to a report from ForeSEE Results, online retailers shouldn’t be getting too smug when it comes to grading themselves on their service to online shoppers. The ForeSEE Results report cites pricing as the leading thorn in the side of online shoppers. People are becoming very aware and very sensitive to dynamic pricing practices of some etailers. Not surprisingly they are not very thrilled about it.

Dynamic pricing is where online retailers monitor purchases and then adjust website pricing on the fly based on what they think they can wring out of shoppers. It seems a losing venture when you consider that most times consumers quickly realize they’ve been taken advantage of simply by doing a little comparison shopping. Read more »

Remove technology myopia from your marketing philosophy: let the consumer lead the dance

Since the first human ancestor used a rock to smash something, we have been blind to the most important rule of technology: it’s not important what technology does, it’s important what we do with it.

Probably five seconds after the first guy put the rock down (thinking it would never be good for anything but smashing) another individual picked up the rock and chucked it at a bird or used it for stone soup, thus inventing another application for it. A long line of innovators then took it one step after another and in all sorts of different directions.

We have innovation because people all see the world a little differently. Oh, we have common views certainly, but each of us has their own perspective which is altered by our life experience and provides us with our own priorities. So, one person doesn’t necessarily see the limitations you may in that rock left lying there. Read more »

Poll shows consumers ignoring (online) advertising: the need for relevance

According to a recent Adweek Media/Harris Poll survey of just over 2,000 Americans, a large number of them claim to be ignoring a lot of online advertising. When asked what kind of advertising they ignore most, 63% singled out internet ads as something they ignore.

Among those, banner ads were the number one thing they pay no attention to at 43% and search engine ads were second at 20%. These percentages are higher than the 14% who disregard TV ads, the 14 % who shun radio spots and the 7% who glance over newspaper ads. Read more »

Web usage, interaction, trust, influence and marketing trends across Europe

Global Web Index researches usage and relevance of social media, web and other digital communication platforms for consumers and brands. Recently Global Web Index researched the behavior of European media users during the past 12 months and presented their findings on the IAB Workshop on European Social Media Trends.

Differences between the more mature market of the US as opposed to certain European countries are easily stated. But do you know about the difference between French and Polish web users? Do you know whether the Dutch are more interactive then the Italians? The research project provides a lot of insight of our neighbors - and ourselves. Read more »

Customer interactions & relationships in the real-time age

Customer interactions and relationships in the real-time age white paperConversion marketing and interactive CRM specialist Selligent published a white Paper called ‘Is your company ready for interactivity?’, which contains the opinions of hundreds of European managers on the impact of the Internet boom as well as the massive growth of the use of mobile devices that are connected to the Internet on their activaties.

The survey was being conducted by Markess International, and mostly looks at the impact of the digital evolutions in the field of the “customer relations” and customer interactions via digital and mobile channels. Read more »

Why relevance-based thinking is good for the bottom-line of your business and your customers

The word ‘relevance’ is omnipresent in marketing literature these days. Of course, it’s a term that can be explained in many ways. I myself use it mostly in the context of ‘valuable’ for the people with which you, as a marketer, interact. Think, for example, of the relevance of the content on your blog for your target group, the relevance of the information in your e-mails, or the relevance of the information that you spread through all kinds of social media.

 
But relevance is more than that. It’s doesn’t merely have to do with the value of your content and the interaction with your customers. It also deals with the value that you create for your company, the segmentation of your target groups, and especially with the correct interactions that you have with your clients and prospects in all possible cross-channel moments of contact. 
 
Relevant interactions as well as providing valuable information and help, will in time lead to word-of-mouth and an increase in interesting clients and prospects. For instance, a relevant white paper provides data and connections with people that are relevant for your business.

Tips to enhance the collaboration between sales and marketing in a cross-channel world

In an integrated and cross-channel marketing reality it’s essential to work and look across the various departments and to drop the traditional silos.

Especially the gap between sales and marketing must be removed, partially because of the shift of the buying process to online channels, but also due to the need of a more integrated approach of the ROI of all commercial activities as well as the increasing focus on the client.
 
In reality, this isn’t an easy task to accomplish, especially regarding the relationship between sales and marketing. Ultimately, both departments are about the customer. Therefore, it’s logical that the focus in the sales and marketing relationship is often on the management and coordinated identification and nurturing of leads.

Why businesses managers should have a social media policy (even if they don’t use social media)

Almost 40% of British employees criticize their ‘workplace’ on social media platforms like Facebook and Twitter. Furthermore, one in five admit slandering their bosses on them. These are conclusions from a survey done by MyJobGroup.co.uk.

About 60% of the 1000 questioned employees said, they would change what they wrote on their social networking profiles if they knew their boss could read it.

53% of the employees find that their colleagues should be disciplined by their employer if they slander the company on social networking websites.

An important conclusion is that most employees aren’t aware of possible legal consequences when publicly criticizing their company. Furthermore, 70% has no idea whether or not their company has a policy on the subject. Read more »

The steps involved in setting up a web analytics strategy

Now that customers and prospects are increasingly online, using web analytics has become an indispensable part of a comprehensive customer intelligence and <?xml:namespace prefix = st1 />CRM methodology. 

Moreover, after customers have arrived at your website - for example, as the result of an e-mail marketing campaign - their behaviors need to be mapped out.

Web analytics is firstly an exercise in defini Read more »

Gartner : "marketing has to continue to look at becoming more efficient and cost-effective"

Last week, Gartner predicted that marketing spending by high tech and telecom providers will increase this year. Despite this good news, the company says that “the economy may never return to their prerecession ways” and that the industry will have to rethink their spending approach. The company calls it "the new normal”.

First some data. Gartner found that 41% of the marketing budgets of the high tech and telecom providers industry will increase this year. 44% will be flat in comparison to last year. Read more »

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